Privacy Policy

1. Who We Are

Quranic Values is operated by Quranic Values Services, an online Islamic education provider based in Multan, Punjab, Pakistan.

For the purposes of applicable data-protection law, Quranic Values Services is responsible for deciding how and why personal information covered by this policy is used.

This policy applies to our website, booking process, communications, free trials, live lessons, paid programs, educational records, and related services.

2. Information We Collect

We may collect information directly from a student, parent, guardian, payer, or sponsor; through website forms, bookings, checkout, WhatsApp, email, or live lessons; from teachers and authorized staff who create attendance and progress records; and automatically through website and security technologies.

Student and Guardian Information

• Name of the student, parent, guardian, or payer.
• Age or age range where relevant to the learning program.
• Country, time zone, language, and preferred lesson time.
• Email address, telephone number, and WhatsApp details.
• Parent or guardian relationship to a child student.

Educational Information

• Current reading, pronunciation, Tajweed, Arabic, Hadith, or memorization level.
• Learning goals, previous study, availability, and preferred program.
• Placement-test results and teacher assessments.
• Personalized learning plans, lesson notes, attendance, assignments, and progress records.
• Communications concerning scheduling, learning, behavior, or progress.

Website and Technical Information

• IP address, device type, browser, operating system, and approximate location.
• Pages visited, referring pages, session activity, and website-performance information.
• Cookie identifiers and consent preferences where applicable.

Testimonials, Certificates, and Media

With appropriate permission, we may collect a student’s name, testimonial, photograph, video, voice, certificate, or achievement for educational recognition or promotional use. Separate permission is required from a parent or legal guardian before publishing information relating to a minor. Consent for future use may be withdrawn by contacting Quranic Values.

Optional or Sensitive Information

A student or guardian may voluntarily provide information that reveals religious beliefs, health circumstances, spiritual concerns, or other sensitive matters, particularly when requesting Islamic guidance or Ruqyah services.

3. How and Why We Use Information

We do not currently use personal information to make solely automated decisions that produce legal or similarly significant effects on students.

4. Children’s Privacy and Guardian Consent

Quranic Values provides educational services to children, generally from the age of five. Children require additional protection when their personal information is collected or used.

• A parent or legal guardian should make inquiries, arrange bookings, approve paid plans, and provide necessary information for a child.
• The guardian is responsible for consenting to the child’s participation in live online lessons.
• Young children must be supervised in accordance with our Terms and Conditions.
• We do not knowingly sell children’s information or use it for behaviorally targeted advertising.
• A parent or guardian may request access to, correction of, or deletion of a child’s information, subject to applicable law and legitimate record-keeping requirements.

If we learn that personal information was provided directly by a child without appropriate guardian involvement where consent was required, we may delete the information, restrict its use, or contact the guardian.

5. Live Lessons, Audio, Video, and Recordings

Lessons are normally delivered live using audio and video, generally through Google Meet or another platform selected by Quranic Values.

• Live audio and video are used so the teacher can communicate with the student and assess recitation, pronunciation, participation, and progress.
• Quranic Values does not currently record lessons routinely.
• If recording is introduced for a specific purpose, students and guardians will be informed in advance and any permission required by law will be obtained.
• Students, parents, guardians, and other participants must not record, publish, livestream, copy, or distribute a lesson without prior written permission from Quranic Values and any affected person.

Students should use a private background and avoid displaying unrelated individuals, private documents, or unnecessary areas of the home during lessons.

6. Payments and Financial Information

When a student, guardian, payer, or sponsor makes a payment, we may collect the payer’s name, contact details, payment amount, currency, selected program, transaction reference, payment status, invoice information, and related communications.

Card, bank, or payment-account information is processed by the payment provider shown during checkout. Quranic Values does not normally receive or store complete payment-card details.

Financial and transaction information may be used to confirm payment, provide the purchased service, issue invoices, maintain accounting records, review refund requests, prevent fraud, and comply with legal obligations.

Quranic Values does not publicly disclose the identity, personal circumstances, educational records, or contact information of a sponsored student without appropriate consent from the student or, where the student is a minor, the parent or legal guardian.

More information is available in our Payment & Refund Policy .

7. When Information May Be Shared

We do not sell or rent personal information. Information may be shared only where reasonably necessary with:

• Assigned teachers and authorized Quranic Values staff.
• Google services used for live lessons, documents, educational records, analytics, or communication.
• WhatsApp and related communication services.
• Calendly or another scheduling provider used for appointments.
• WordPress, WooCommerce, hosting, security, backup, and technical-service providers.
• PayFast or another payment provider displayed at checkout.
• Professional advisers, banks, payment processors, or authorities where reasonably necessary or legally required.

These providers may process information under their own privacy policies and legal responsibilities. We aim to share only the information reasonably required for the relevant service.

8. Cookies and Website Analytics

Our website may use:

• Essential cookies required for security, checkout, shopping-cart functions, and website operation.
• Preference cookies that remember selected settings.
• Analytics technologies, including Google Analytics or Google Tag Manager, to understand website use and performance.
• Marketing technologies only where implemented and legally permitted.

Some analytics or marketing technologies may require consent depending on the visitor’s location. Where prior consent is required by applicable law, Quranic Values will request it before relying on non-essential cookies. Visitors may also control or delete cookies through their browser and any cookie-preference tool displayed on the website.

9. International Data Transfers

Quranic Values Services is based in Pakistan and serves students internationally. Information may therefore be processed in Pakistan and in other countries where our technology, communication, hosting, scheduling, or payment providers operate.

Where applicable data-protection law requires safeguards for international transfers, we take reasonable steps to use appropriate contractual, technical, organizational, or consent-based safeguards.

10. Data Retention and Security

Personal information is retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• The duration of the inquiry, trial, educational program, or customer relationship.
• A reasonable period afterward for support, progress history, disputes, or re-enrollment.
• The period required for accounting, payment, tax, fraud-prevention, or legal records.
• As long as valid permission remains in place for approved testimonials, certificates, photographs, or videos.

When information is no longer reasonably required, we may delete, anonymize, or securely restrict it.

We use reasonable administrative, organizational, and technical measures to protect information. However, no internet transmission, communication platform, or storage system can be guaranteed to be completely secure.

11. Your Privacy Rights

Depending on the law applicable to you, you may have the right to:

• Request access to personal information held about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information in appropriate circumstances.
• Request restriction of or object to certain processing.
• Withdraw consent where processing depends on consent.
• Request a portable copy of eligible information.
• Opt out of optional marketing communications.
• Complain to an appropriate data-protection authority.

We may need to verify the requester’s identity before acting on a privacy request. Some information may need to be retained where required for legal, contractual, accounting, fraud-prevention, safeguarding, or dispute-resolution purposes.