Terms and Conditions

1. Agreement and Operator

These Terms and Conditions form an agreement between you and Quranic Values Services, located at Nandla Chowk, Police Shuhada Road, Multan 60000, Punjab, Pakistan (referred to as “Quranic Values,” “the Academy,” “we,” “us,” or “our”).

By booking a trial, purchasing a plan, attending a lesson, or otherwise using our website or services, you confirm that you have read and accepted these Terms. If the student is under the age of legal consent, the parent or legal guardian accepts these Terms on the student’s behalf.

2. Educational Services

Depending on the selected programme and the student’s needs, our online services may include:

• Quran reading and recitation correction;
• Tajweed, pronunciation, and makharij instruction;
• Hifz, memorisation, and revision support;
• Noorani Qaida and foundational reading;
• Arabic language, Hadith, and Islamic Studies; and
• Other educational or special services displayed or agreed before enrolment.

The exact programme, level, teacher, schedule, and learning objectives are agreed according to availability and the student’s assessment.

3. Lesson Format and Schedule

Lessons are delivered live by audio or video, usually through Google Meet or another platform communicated by the Academy. Our regular teaching days are Sunday through Thursday. Friday and Saturday are generally non-teaching days unless a special arrangement is confirmed.

Focused halaqah model

Quranic Values may use an organised sequential halaqah model. Each student receives a focused individual teaching segment, usually up to 20 minutes. A lesson may finish earlier when the assigned learning task has been completed appropriately.

With the student’s or guardian’s agreement, a shared halaqah link may be used and the next student may join shortly before the previous student finishes. Only one student is actively taught at a time. Male and female halaqahs are kept separate. A private link may be arranged when reasonably necessary and available.

4. Three-Day Free Trial and Assessment

The free trial consists of three scheduled trial days and is designed to let the student or guardian understand the teaching method, confirm the appropriate starting level, and begin actual study before deciding whether to pay and continue:

1. Day One — Introduction and halaqah orientation: the student and teacher introduce themselves. The teacher explains how the online halaqah works, the lesson format, communication method, scheduling, and what the student can expect.
2. Day Two — Level assessment and personalised plan: we discuss the student’s age, language, goals, previous study, availability, and relevant learning needs. The teacher assesses the student’s current level, including letters, reading, pronunciation, makharij, memorisation, or other relevant skills, then prepares and explains the appropriate personalised study plan.
3. Day Three — Beginning actual study: the student begins the first actual lesson according to the prepared plan and experiences the teaching method before making a payment.

After the free trial, normally on Day Four: if the student or guardian chooses to continue, they select the suitable monthly or three-month plan, make payment, and continue learning according to the same study plan. There is no obligation to purchase a paid plan after completing the trial.

The structure or availability of trials for special services, one-time consultations, assessments, or Ruqyah-related services may differ and will be explained in advance.

5. Personalised Learning Plans and Progress

A learning plan may consider the student’s current level, goals, age, available study time, daily lesson, current revision, previous memorisation, and individual educational needs. Plans may be reviewed monthly and adjusted where appropriate.

Progress varies between students and depends on factors including attendance, regular practice, effort, ability, family support, and following the teacher’s guidance. Estimates and learning plans are educational targets, not guaranteed completion dates or outcomes.

6. Payments and Subscription

• The applicable price and plan details are shown or communicated before payment.
• Plans are offered for a fixed monthly or three-month period unless another term is expressly agreed.
• There is no automatic renewal or automatic recurring deduction. Continuing after a plan ends requires a new manual payment.
• A preferred teacher or time slot is not guaranteed until payment is received and confirmed.
• An expired plan does not continue unless it is renewed and a suitable place remains available.

7. Scheduling, Attendance, and Technical Issues

Rescheduling

Please request a schedule change at least 24 hours in advance. Same-day changes are subject to teacher and timetable availability and are not guaranteed. Repeated rescheduling may require a review of the student’s place or schedule.

Late arrival and absence

A lesson missed without notice may be counted as completed. If a student arrives more than 10 minutes late, the teacher may teach only the remaining time, move the lesson if an alternative is available, or record the student as absent.

Teacher absence

If the Academy or teacher cancels a scheduled lesson, we will arrange a replacement lesson at a mutually suitable time.

Student equipment and connection

Students are responsible for a suitable device, working camera and microphone, stable internet connection, adequate lighting, and a quiet learning environment. Time lost because of a student-side device, connection, or environment problem is not automatically replaced. Where a significant Academy-side technical failure prevents delivery, we may provide a replacement lesson or another suitable remedy.

8. Pausing, Service Changes, and Termination

Pausing or freezing a plan

Plans are generally intended to run during the fixed period purchased and are not automatically paused after payment. Any known travel or interruption should be disclosed and agreed before payment. In genuine exceptional circumstances, the Academy may consider a pause or alternative arrangement at its discretion, subject to applicable law and availability.

Operational changes

We may reasonably change a teacher, schedule, platform, course arrangement, or administrative process when necessary. We will communicate material changes and, where appropriate, offer a reasonable alternative.

Suspension or termination

We may warn, suspend, or terminate access for repeated absence, non-payment, misuse, serious misconduct, safety concerns, or a material breach of these Terms. Serious behaviour may result in immediate action. Any payment consequence will be assessed under the Payment and Refund Policy and mandatory law.

9. Children and Guardian Responsibilities

Our standard minimum age is generally five years, subject to readiness, teacher availability, and the selected programme.

For a young child, a parent or guardian should be present or immediately available during lessons. The parent or guardian is responsible for:

• providing consent and accurate enrolment information;
• managing scheduling, attendance, and payment;
• providing a safe and suitable learning environment;
• supporting appropriate conduct and practice; and
• communicating relevant concerns about the child’s welfare or progress.

10. Camera, Conduct, and Recordings

Camera and learning environment

Students should have a working camera and microphone unless the Academy approves another arrangement. The camera should show a private, plain, and appropriate background without unrelated people or private household activity. A guardian may be present. Students must maintain appropriate dress and behaviour.

Respectful conduct

Students, guardians, teachers, and staff must communicate respectfully. Disruption, abuse, harassment, threats, misuse of class links, inappropriate camera use, unauthorised recording, refusal to follow reasonable safety instructions, or similar misconduct may lead to a warning, suspension, or termination. Serious conduct may lead to immediate action.

Recordings

The Academy does not routinely record live lessons. If recording is proposed in the future, appropriate advance notice and consent will be obtained where required. Students and guardians must not record, publish, livestream, copy, or distribute lessons without prior written permission from the Academy and any other affected person.

11. Certificates, Media, and Intellectual Property

Certificates and achievements

The Academy may issue certificates or acknowledge achievements where appropriate. We will not publish a student’s name, image, video, certificate, testimonial, or achievement without permission. For a minor, permission must come from a parent or legal guardian. Consent may be withdrawn for future use, although material already lawfully published or distributed may not always be fully retrievable.

Educational content

Academy lesson materials, plans, worksheets, branding, and original content are provided for the enrolled student’s personal educational use. They must not be sold, copied in bulk, published, uploaded, redistributed, or used commercially without written permission.

The student retains ownership of their original work, subject to any separate permission they or their guardian give the Academy to display or share it.

12. Educational Outcomes and Ruqyah Disclaimer

No guaranteed outcome

Unless expressly included in a written offer, we do not guarantee memorisation, course completion by a specific date, examination results, fluency, certification, ijazah, or any academic, professional, spiritual, medical, or personal outcome. Results depend on the student’s circumstances, attendance, effort, practice, ability, and other factors beyond the Academy’s control.

Ruqyah and wellbeing

Any Ruqyah-related or wellbeing guidance is based on Quranic and Sunnah principles and is not medical, psychological, psychiatric, legal, or emergency advice. No cure or particular result is guaranteed. Students should consult appropriately qualified professionals for medical or mental-health concerns and contact local emergency services when urgent help is needed.

13. Third-Party Platforms and Privacy

We may use third-party services such as Google Meet, WhatsApp, Google Sheets, website and e-commerce tools, scheduling services, and payment processors. Their own terms and privacy practices may apply. While we take reasonable care in selecting and using services, we do not control external platform outages, changes, or independent acts.

Our collection, use, storage, and protection of personal information are explained in our Privacy Policy. Students and guardians should avoid sharing unnecessary sensitive or private information in classes or messages.

14. Updates, Governing Law, and Disputes

Changes to these Terms

We may update these Terms to reflect changes in our services, law, technology, or operational needs. The current version and its update date will be published on this page. Material changes affecting an active service will be communicated where reasonably appropriate.

Governing law and mandatory rights

These Terms are governed by the laws of Pakistan. However, nothing in these Terms removes or limits any mandatory consumer right or protection that cannot lawfully be excluded in the student’s or customer’s country of residence.

Resolving concerns

Please contact us first so we can review and attempt to resolve any concern in good faith. If a dispute cannot be resolved informally, the parties retain the rights and remedies available under applicable law.

15. Contact and Policy Hierarchy

These Terms govern the educational service and general relationship with Quranic Values. For clarity:

• the Payment and Refund Policy governs payments, cancellations, refunds, and related verification;
• the Privacy Policy governs personal information, cookies, retention, and data rights; and
• mandatory applicable law prevails if a policy provision cannot lawfully apply.

If two documents appear inconsistent, the policy dealing specifically with that subject will apply to that subject, subject always to mandatory law.